Refund policy

Return and Refund

At Siorai, we offer only one exclusive product, and therefore we do not provide general returns, exchanges, or refunds. All sales are considered final.

However, we do offer a return or refund only if the product arrives damaged, as customer satisfaction and product quality are our priority.

1. Eligibility for Return or Refund (Damaged Product Only)

A return or refund is possible only if:

• The product is received damaged or defective, and
  
  
• You share a complete, unedited unboxing video showing the package and product clearly at the time of opening.
  
  

Without an unboxing video, no claim can be processed.

2. What the Unboxing Video Must Include

To ensure a valid claim, the unboxing video must:

• Start before the package is opened
  
  
• Clearly show the shipping label, sealed packaging, and product condition
  
  
• Be continuous (no cuts or edits)
  
  
• Show the damage clearly
  
  

This helps us verify courier issues and process your case smoothly.

3. How to Request a Return or Refund

If your product is damaged:

1. Email us at [support@siorai.com] within 24 hours of delivery.
   
   
2. Attach your order ID and the unedited unboxing video.
   
   
3. Our team will verify the issue within 2–3 business days.
   
   
4. If approved, we will offer either:
   
   
• A replacement (if available), or
  
  
• A full refund to your original payment method.
  
  

4. Non-Eligible Cases

We cannot process returns or refunds in the following cases:

• No unboxing video
  
  
• Edited or unclear video
  
  
• Claims made after 24 hours of delivery
  
  
• Damage caused after opening or using the product
  
  
• Change of mind or personal preference
  
  

5. Refund Timeline

If approved, refunds are processed within 5–7 business days after verification.